Privacy Policy

This Privacy Policy explains how Wise Insights ("we") collects, uses, and stores your personal data when you use the service — our Telegram bot (@Wiseinsights_bot) and the Wise Insights apps for iOS and Android. All of them sign in to the same account and share the same history, and everything below applies to all of them.

Your rights and obligations when using the service are covered separately in our Terms of Service.

1. What data we collect

When you use the bot, we collect and store the following:

Sign-in identifier — your Telegram ID and username, and, if you sign in that way, your email address or the anonymous account identifier Apple or Google gives us. We use it only to recognise you on your next visit
Language preference and timezone — to personalize your experience
Your messages — text and transcribed voice messages you send to the bot
AI responses — replies generated by the bot in your conversation
Usage statistics — anonymous data on token usage and costs (not linked to your identity externally)
App usage events — in the apps, which parts you open and when: for example the app opening, onboarding steps, a morning or evening ritual, an insight, the memory card, or the subscription screen. They are stored with your account and never include what you write. We use them only to understand how the app is used and to improve it
Purchase records — if you buy Wise Pro or a pack: what you bought, which store you bought it through, and when your subscription renews or ends. We use them only to give you what you paid for

We do not store raw voice files. Voice messages are transcribed immediately and only the text is saved.

Health information. What you write in a reflection can reveal information about your health, including your mental health. Under the GDPR (Article 9) this is a special category of personal data, and we process it only with your consent. In the app we ask for it explicitly before your first entry, on a separate screen that names the AI providers listed in section 3. In the Telegram bot, writing to Wise means you agree to this processing as described here. You can withdraw your consent at any time by deleting your account; this does not affect processing that took place before.

2. How we use your data

To generate personalized responses based on your context and history
To send you scheduled morning and evening check-ins
To build weekly and monthly summaries of your reflections
To improve the quality of the bot's responses over time

3. Third-party services

Your messages are processed by the following third-party AI services:

Google (Gemini API) — generates text responses. Gemini API Terms · Google Privacy Policy
Anthropic (Claude) — generates text responses when Gemini is unavailable. Anthropic Privacy Policy
Groq (Whisper) — transcribes voice messages. Groq Privacy Policy

Your data is sent to these services only to process the request you just made — to write the reply or to transcribe the voice message. We do not use it to train AI models and do not share it with these providers for any other purpose. Each provider processes it under its own terms:

Google — does not use your prompts or responses to improve its products or train its models. We use the paid Gemini API tier, where Google processes them under its Data Processing Addendum
Anthropic — does not train its models on content sent through its API
Groq — does not retain the audio or the transcript by default; a request may be logged for up to 30 days only to troubleshoot errors or investigate abuse

Payments. If you buy Wise Pro or a pack, the payment is processed by the store you buy through — Apple (App Store), Google (Google Play) or Telegram (Telegram Stars) — under that store's own privacy policy. We never see your card or other payment details. For App Store and Google Play purchases we use RevenueCat to confirm with the store that your subscription is active: RevenueCat receives your App Store or Google Play purchase receipts, your anonymous Wise account ID and basic technical details such as the app version and device type, and never anything you write. RevenueCat Privacy Policy

Email. If you sign in with your email address, we send the one-time sign-in code through Resend, an email delivery service. Resend receives your email address and the message with the code, and nothing else about you. Resend Privacy Policy

4. Data storage

All data is stored in a secure database hosted on Supabase (PostgreSQL). The server infrastructure is hosted on Oracle Cloud in the EU region. We apply reasonable technical measures to protect your data.

On your phone, the app keeps a copy of your recent messages and your sign-in token so it can open instantly and work offline. Both are removed when you sign out or delete the app.

5. Data retention and deleting your account

Your data is stored for as long as your account is active.

Deleting your Wise Insights account. You can delete your account and everything in it at any time, in the app or in the bot:

In the Wise Insights app (iOS or Android): open Me → Your data → Delete account and confirm with Delete
In the Telegram bot @Wiseinsights_bot: send /deleteaccount and confirm

Deletion is immediate and cannot be undone. It removes your account and everything in it: what you wrote, the replies, your insights, your memory card and your settings. You can export everything first, in the app under Me → Your data. Deleting your account does not cancel a Wise Pro subscription bought through the App Store or Google Play; cancel it there as well. Records of your purchases stay with the store you bought through and with RevenueCat, under the anonymous account ID.

6. Your rights

You have the right to:

Request access to the data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw your consent at any time by deleting your account — in the app from Settings, or in the bot by asking

7. Children

This bot is not intended for users under the age of 16. We do not knowingly collect data from minors.

8. Changes to this policy

We may update this Privacy Policy from time to time. Continued use of the bot after changes constitutes acceptance of the updated policy.

9. Contact

If you have any questions or requests regarding your data, please contact us via Telegram: @Wiseinsights_bot using the /help command.